Usability has emerged as a critical driver of customer, partner and employee satisfaction and productivity. When customers and partners do business with you online, utilize your software product, or employees use your internal applications, their perceptions are influenced " for better or worse " by their experience as users. A poor user interface is like a rude salesperson, a slippery floor, or confusing directions. On the contrary, a well-designed interface can contribute directly to improvements in your bottom line.
PORTALiNCUBATOR is responsible for the creation of more than 200 commercial software applications, several of which have received best-in-industry awards and are widely recognized as leaders in their respective markets. Many customers engage PORTALiNCUBATOR for software development projects that leverage our usability expertise. However, for companies that may not require a complete development effort, our Usability Assessment offers the benefits of a focused project to improve customer satisfaction and user productivity. From our experience in building commercial applications and web sites, we take a pragmatic approach to Usability Analysis. As a result, you will receive effective solutions that are practical to implement and maintain, and always designed to bring improvements to your bottom line.
The PORTALiNCUBATOR Usability Assessment is highly flexible to cost-effectively fit the individual needs of each client. With services ranging from expert analysis to full lab-based usability testing, the Usability Assessment takes a pragmatic, proven approach focused on improving the productivity and results for your applications and web sites.
Service Description
A Usability Assessment begins with a rapid but thorough Discovery of your concerns, constraints, and objectives. By learning about your business drivers, we’ll work with you to select a path that best meets your needs. You might begin with Analysis, where our experts quickly identify and prioritize usability issues and offer concrete, actionable recommendations for improvement. Or you might start with Testing, in which users work through real-world tasks using your site or application while experts observe and record their successes and frustrations. Ultimately, you may consider a Design effort, taking advantage of PORTALiNCUBATOR’s wide range of project-oriented services to solve challenging usability problems.
Why hire PORTALiNCUBATOR to conduct a Usability Assessment?
How do you define Usability? The definition is seldom clear. Much like seeking a definition for art" "You know it when you see it". In the case of usability, "you know it when you don’t see it". You’ll know that a software application or e-business system is not useable when it’s too late - when your audience complains or productivity goals are not achieved.
How do you know when an application is usable? Unfortunately, a definitive assessment of Usability can only be achieved with real users and real production scenarios. Obviously, there is little value to be gained by waiting for production readiness to discover Usability issues. Therefore, other techniques need to be used, much earlier in the software lifecycle, to identify and proactively address Usability issues. There are a number of techniques ranging from user discovery interviews up to full lab testing.
PORTALiNCUBATOR
5490 McGinnis Village Place, Suite 203 Alpharetta, GA 30005
Sun, Sun Microsystems, the Sun Logo, Solaris, Java and all Java related products are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries
